Distance Sales Agreement

This Distance Sales Agreement (“Agreement”) is entered into electronically between the Seller and the Buyer, under the following terms and conditions, regarding the purchase of goods via our online store (www.iceaurax.myshopify.com).

1. Parties
Seller:
IceAura
www.iceaurax.myshopify.com
Contact: iceaurashop@gmail.com

Buyer:
The customer who completes an order via the website, whose information is provided during checkout.

2. Subject of the Agreement
This agreement regulates the rights and obligations of the parties in accordance with the applicable consumer protection laws regarding the sales and delivery of products purchased by the buyer from the seller’s website.

3. Product Information
The product(s), price(s), shipping fee(s), payment method(s), and delivery details selected by the buyer are as specified on the checkout page and confirmed by the buyer prior to payment.

4. Delivery
Products will be delivered to the shipping address provided by the buyer, within the estimated timeframe shared during checkout. Delays may occur due to customs, holidays, or unforeseen circumstances.

5. Right of Withdrawal
The buyer has the right to cancel the order within 14 days from the delivery date, without providing any reason. To exercise this right, the buyer must notify the seller via email and return the unused product in its original packaging within 7 days of cancellation.

Return shipping costs will be covered by the buyer unless otherwise agreed. Upon receipt of the returned product, a full refund will be processed to the original payment method within 7 business days.

6. Dispute Resolution
In case of any disputes arising from this agreement, the buyer and seller will attempt to resolve the matter amicably. If no agreement is reached, the issue may be referred to relevant consumer arbitration boards or courts.

7. Final Provisions
This agreement becomes valid upon confirmation of the order by the buyer. The seller reserves the right to update or change the terms without prior notice, provided the changes do not affect existing orders.